Last updated 15 September 2026
Shaklek is a made-to-order clothing studio in the United Arab Emirates. These terms cover how orders, production, delivery, alterations and accounts work. Our Privacy Policy forms part of them. By placing an order you accept these terms.
Shaklek is a trading name of Shaklek For Online Selling (شكلك للبيع عبر الإنترنت), a sole establishment licensed in Dubai, United Arab Emirates under commercial licence no. 1645657. Questions: hello@shaklek.com.
You choose a piece, its fabric, colour and cut, and either a standard size or Tailored, where we take your measurements ourselves. Nothing is cut until you have paid and a stylist has confirmed the details with you. Because each piece is made for one person, the specification is fixed at that point, this is the one thing worth knowing before you order, and it is why we confirm with you first rather than after.
We may decline or cancel an order before production begins, for example if a piece cannot be produced as specified, if a price was listed in error, or if we suspect fraudulent use of a payment method. If we do, you are refunded in full.
Prices are fixed per category and shown in AED before you pay. They include the fabric and every option offered on the piece. Payment is taken by Stripe; Shaklek never sees or stores your card details. Delivery address and payment are collected on Stripe's secure page after you press Pay.
Prices may change over time, but never after you have paid, the price you were shown at checkout is the price of your order. If a price is displayed incorrectly through a technical error, we will tell you before anything is made and you may cancel for a full refund.
Every piece is made after you order it. We strive to have most orders ready in approximately 10 working days. That is an estimate and not a guarantee: we confirm your date once your details are final, and we contact you directly if anything moves. We deliver in Dubai.
Please check your delivery address carefully. If a parcel is returned to us because the address was wrong or nobody could receive it, we will arrange redelivery, and may ask you to cover the additional courier cost. Risk in the garment passes to you on delivery.
You get one free alteration or remake within 14 days of delivery. This applies whether you chose a standard size or sent your own measurements. Message us at hello@shaklek.com or on WhatsApp with a photo and what feels wrong, and a stylist will arrange it. If an alteration genuinely isn't possible, we will offer store credit instead.
Made-to-order pieces cannot be restocked or resold, so we do not offer cash refunds once a piece has been made. The alteration, remake and store-credit route above is how fit problems are resolved. Nothing here affects your statutory rights as a consumer in the UAE.
If a piece arrives damaged, or is not what you ordered, tell us within 14 days of delivery and we will remake it or refund it in full, including delivery. That is separate from the fit guarantee above and does not use it up.
Linen behaves like the natural fibre it is: it creases, and it softens with wear. Follow the care label. Damage from washing against the label, alteration by another tailor, or ordinary wear is not covered by the fit guarantee.
An account is optional. It saves your order history. Keep your login secure and your details accurate, and you are responsible for activity under your account. We may suspend an account being used unlawfully or to abuse the alteration guarantee.
The Shaklek name, logo, imagery, site design and written content belong to us and may not be copied or reused commercially without our permission.
We take responsibility for the pieces we make. We are not liable for indirect or consequential loss, for example a garment not arriving in time for a particular event, and our total liability for any order is limited to what you paid for it. Nothing in these terms limits liability that cannot lawfully be limited.
Delivery estimates assume normal conditions. Events outside our reasonable control, courier disruption, fabric supply failure, illness, or anything similar, may delay an order. We will always tell you.
We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top shows when this version took effect. If part of these terms turns out to be unenforceable, the rest continues to apply.
These terms are governed by the laws of the United Arab Emirates, and the courts of Dubai have jurisdiction over any dispute. We would much rather sort anything out directly first, write to hello@shaklek.com and a person will read it.